FAQ
What does EL ELYON mean?
EL ELYON in SAS EL-ELYON-ACT
is one of the NAMES of GOD which means THE MOST HIGH GOD.
What does YOPHIY CURVES mean?
YOPHIY is a Hebrew word that means "Beauty, magnificence, radiant"
CURVES is taken from English, I interpret it for my shop as "shapes, roundness"
What payment methods are accepted?
We accept card payments:
-In 1 time by bank card (Visa, MasterCard, American Express ...)
-In 1 installment on your PayPal account or in 4 installments if PayPal authorizes you to do so
-In 3 times / in 30 days / in 1 time with KLARNA
-By Bank Transfer Our RIB is available on the " Payment Methods " page
Is online payment secure?
Payment methods are 100% secure. Bank details are not stored. For more details, I invite you to consult our notice on Payment Methods .
I have a promo code, how do I use it?
After validating your cart, you will find a "discount code" space on the payment page. Enter your discount code and press the "validate" button to use it.
When will I receive my order?
All orders for immediate delivery are prepared and shipped within 48 working hours after receipt of payment. The delivery time depends on the chosen delivery method and the country of receipt. An indicative time will be indicated to you during payment. For more information, you can consult our shipping policy .
How do I track my order?
You can track the delivery of your package by clicking on the " track my order " button also available in self-service on the main menu.
The tracking number of your order is automatically sent by email to the address provided when placing the order. If this is not the case, you can Contact us by clicking here with your order number.
If you wish to change your shipping address after placing your order, please contact us as soon as possible and we will do our best to change your address, but we cannot guarantee that we will be able to do so.
In fact, we can no longer update your delivery address if your order is shipped.
If the order is shipped to the address provided at the time of ordering, we are not required to refund or replace the order. Contact us by clicking here For more details, please see our Shipping Policy and Terms and Conditions .
If you have received your shipping confirmation, we are unable to cancel or change your order. Unfortunately, we will not be able to change or remove items from your order.
You will need to return the items to us by creating a return. Click here to start your return.
If you have not received your shipping confirmation, please contact our customer service via our contact form , they will help you cancel your order.
Please note that a cancellation email will be sent to you to confirm that the order has been processed.
You have 14 days from the delivery of the package to make your request via self-service, from the online store on the "request a return" button, additional information will be requested such as photos or other supporting documents deemed necessary for the processing of your request.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice. Damaged, soiled or incomplete Products will not be accepted. Return costs are your responsibility.
Click the button at the bottom of the home page to: " request a return "
Enter your order number then your phone number or email.
2. Click on the order for which you wish to submit the return.
3. If your order contains more than one item, select the ones you wish to return, then click the "create a return" button
4. Select a return reason, describe your request, attach photos.
5. Click Next, then choose the exchange or refund method you want.
If your return request is approved and requires shipping, you will receive an email with shipping instructions.
For approved requests:
1. Download and print the return label, postage at your expense.
2. Pack all returned items, intact, in perfect condition for resale, in their original packaging, stick the return label;
3. Ship your package.
4. You will get the update on the return page and email.
You will need to use the form available on the self-service store website, so that your request is processed as soon as possible. For more details, you can consult our Refund Policy .
How does the reimbursement work?
Your return may take 5 to 10 days to reach us, 10 to 15 days to be refunded, banking delays. The refund will be made to the payment method that was used to place the order. For more details, please see our Refund Policy and Terms and Conditions of Sale .
Our stocks are renewed regularly according to trends, seasons and stock availability at our partner suppliers. If you would like more information on a particular item you can contact us .
